THE RETENTION WORKSPACE

Every signal
has a story.

Shopify activity, the context behind it, and the next step — together in one place.

Recorded Shopify activity

Showing actual store records saved at the time below. Live updates are not connected.

Last Shopify read: 10 Oct, 04:14:31 · Baku

REGISTERED TEST CUSTOMERActual database record

Your customer profile.

A real participant, registered with explicit permission. Contact details remain private.

Resolve customer ID893b88e2-875d-4c1f-bd27-70a83724b8f0Shopify customer ID10718960189687Observed situation

A matched order was cancelled. The underlying cause is still unknown.

Stored in Resolve

Recorded from the local persistent Resolve database. Shopify history is matched only when the checkout email equals the registered address.

REGISTRATION EMAIL · NOT A RECOVERY MESSAGEYour Resolve test customer profile is ready

Your real Resolve test customer profile has been registered. Customer ID: 893b88e2-875d-4c1f-bd27-70a83724b8f0 Use this same email address at checkout in the Resolve Shopify test store so your test orders can be matched to this profile. This confirms registration only. It does not mean browsing or cart tracking is connected, and it is not a recovery email. No dissatisfaction has been recorded. Workspace: https://resolve-starnest-ai.vercel.app/demo — Resolve

Accepted by Resend

Resend accepted the registration email. Inbox delivery is not yet confirmed.

10 Oct 2026, 03:21 · Baku

Next: connect the existing Shopify values on Vercel. Then use your registered email at Shopify test checkout. Product browsing and cart tracking are not yet connected.

4Shopify test orders

14Recorded events

2Owner cancellation emails accepted

ACTIVITY STREAM

What actually happened.

Shopify Admin API · test payments

Only actual test orders from the connected store appear here. Customer names, email addresses and delivery addresses are withheld.

#1004

Shopify customer ID: 10718960189687 · Registered test customer

The Collection Snowboard: Oxygen × 1

USD 1025.0 Shopify test order · no live payment

Cancelled

Observed timeline

Order placed
Order #1004 created.
10 Oct, 04:10:09 · Baku
Payment confirmed
Shopify confirms a successful test payment transaction.
10 Oct, 04:10:11 · Baku
Refund recorded
A test refund was recorded by Shopify.
10 Oct, 04:11:17 · Baku
Order cancelled
Order cancelled. Shopify reason: STAFF.
10 Oct, 04:11:18 · Baku

A cancellation deserves context.

The cancellation triggered the enrolled owner’s support workflow. Its reason code alone does not explain the shopper’s motive.

Gemini · cancellation support · enrolled ownerUpdate regarding your test order #1004

Hi there, We are writing to confirm that your test order #1004 for The Collection Snowboard: Oxygen has been cancelled by the store staff. We apologize for any inconvenience this may have caused. A test refund has been issued for this transaction. Please let us know if you have any questions or need further assistance with your test store.

Accepted by Resend
Resend accepted this cancellation email for the enrolled owner. Inbox delivery has not been confirmed.

Why this response?

The email confirms the cancellation of order #1004 by the store staff, mentions the refund since a refund_issued event is present, and offers assistance without assuming dissatisfaction or inventing reasons.

Shopify records a staff cancellation. The detailed operational reason and the shopper’s satisfaction are unknown.

Evidence: order_created, order_paid, refund_issued, order_cancelled

Recorded 10/10/2026, 04:14:31 · Baku

One cancellation email per order. The owner trial agent runs on the operator’s computer; the workspace displays its saved receipt.

View source record

{
  "reference": "#1004",
  "customerId": "10718960189687",
  "participantId": "893b88e2-875d-4c1f-bd27-70a83724b8f0",
  "test": true,
  "products": [
    {
      "title": "The Collection Snowboard: Oxygen",
      "quantity": 1
    }
  ],
  "amount": "1025.0",
  "currency": "USD",
  "status": "REFUNDED",
  "cancelled": true,
  "cancelReason": "STAFF",
  "updatedAt": "2026-10-10T00:11:18Z",
  "events": [
    {
      "kind": "order_created",
      "at": "2026-10-10T00:10:09Z",
      "summary": "Order #1004 created."
    },
    {
      "kind": "order_paid",
      "at": "2026-10-10T00:10:11Z",
      "summary": "Shopify confirms a successful test payment transaction."
    },
    {
      "kind": "refund_issued",
      "at": "2026-10-10T00:11:17Z",
      "summary": "A test refund was recorded by Shopify."
    },
    {
      "kind": "order_cancelled",
      "at": "2026-10-10T00:11:18Z",
      "summary": "Order cancelled. Shopify reason: STAFF."
    }
  ],
  "source": "Shopify Admin API",
  "synthetic": false
}

#1003

Shopify customer ID: 10718960189687 · Registered test customer

Selling Plans Ski Wax × 1

USD 32.95 Shopify test order · no live payment

Cancelled

Observed timeline

Order placed
Order #1003 created.
10 Oct, 03:48:37 · Baku
Payment confirmed
Shopify confirms a successful test payment transaction.
10 Oct, 03:48:39 · Baku
Refund recorded
A test refund was recorded by Shopify.
10 Oct, 03:50:14 · Baku
Order cancelled
Order cancelled. Shopify reason: CUSTOMER.
10 Oct, 03:50:15 · Baku

A cancellation deserves context.

The cancellation triggered the enrolled owner’s support workflow. Its reason code alone does not explain the shopper’s motive.

Gemini · cancellation support · enrolled ownerUpdate regarding your test order #1003

Hi there, We are writing to confirm that your test order #1003 for the Selling Plans Ski Wax has been successfully cancelled, and a test refund has been issued to your account. Did you run into any issues while placing or managing this test order? We would love to know how everything went, and we are here to help if you have any questions or need a hand with anything. Best regards, Support Team

Accepted by Resend
Resend accepted this cancellation email for the enrolled owner. Inbox delivery has not been confirmed.

Why this response?

Sent a warm support email confirming the cancellation and refund of test order #1003 based on the provided event history.

The cancellation is observed. The shopper’s motive and dissatisfaction are unknown.

Evidence: order_created, order_paid, refund_issued, order_cancelled

Recorded 10/10/2026, 03:56:57 · Baku

One cancellation email per order. The owner trial agent runs on the operator’s computer; the workspace displays its saved receipt.

View source record

{
  "reference": "#1003",
  "customerId": "10718960189687",
  "participantId": "893b88e2-875d-4c1f-bd27-70a83724b8f0",
  "test": true,
  "products": [
    {
      "title": "Selling Plans Ski Wax",
      "quantity": 1
    }
  ],
  "amount": "32.95",
  "currency": "USD",
  "status": "REFUNDED",
  "cancelled": true,
  "cancelReason": "CUSTOMER",
  "updatedAt": "2026-10-09T23:50:15Z",
  "events": [
    {
      "kind": "order_created",
      "at": "2026-10-09T23:48:37Z",
      "summary": "Order #1003 created."
    },
    {
      "kind": "order_paid",
      "at": "2026-10-09T23:48:39Z",
      "summary": "Shopify confirms a successful test payment transaction."
    },
    {
      "kind": "refund_issued",
      "at": "2026-10-09T23:50:14Z",
      "summary": "A test refund was recorded by Shopify."
    },
    {
      "kind": "order_cancelled",
      "at": "2026-10-09T23:50:15Z",
      "summary": "Order cancelled. Shopify reason: CUSTOMER."
    }
  ],
  "source": "Shopify Admin API",
  "synthetic": false
}

#1002

Shopify customer ID: 10718960189687 · Registered test customer

The Collection Snowboard: Liquid × 1

USD 749.95 Shopify test order · no live payment

paid

Observed timeline

Order placed
Order #1002 created.
09 Oct, 17:44:04 · Baku
Payment confirmed
Shopify confirms a successful test payment transaction.
09 Oct, 17:44:05 · Baku

A completed order needs no recovery.

The store recorded this purchase. We do not create an abandonment story or recovery message for a completed order.

No sent message recorded

View source record

{
  "reference": "#1002",
  "customerId": "10718960189687",
  "participantId": "893b88e2-875d-4c1f-bd27-70a83724b8f0",
  "test": true,
  "products": [
    {
      "title": "The Collection Snowboard: Liquid",
      "quantity": 1
    }
  ],
  "amount": "749.95",
  "currency": "USD",
  "status": "PAID",
  "cancelled": false,
  "cancelReason": null,
  "updatedAt": "2026-10-09T13:44:06Z",
  "events": [
    {
      "kind": "order_created",
      "at": "2026-10-09T13:44:04Z",
      "summary": "Order #1002 created."
    },
    {
      "kind": "order_paid",
      "at": "2026-10-09T13:44:05Z",
      "summary": "Shopify confirms a successful test payment transaction."
    }
  ],
  "source": "Shopify Admin API",
  "synthetic": false
}

#1001

Shopify customer ID: 10717960077559 · Not matched to the registered participant

The Collection Snowboard: Liquid × 1

USD 749.95 Shopify test order · no live payment

Cancelled

Observed timeline

Order placed
Order #1001 created.
09 Oct, 13:09:01 · Baku
Payment confirmed
Shopify confirms a successful test payment transaction.
09 Oct, 13:09:02 · Baku
Refund recorded
A test refund was recorded by Shopify.
09 Oct, 13:10:16 · Baku
Order cancelled
Order cancelled. Shopify reason: CUSTOMER.
09 Oct, 13:10:17 · Baku

A cancellation deserves context.

Shopify recorded the cancellation. Its reason code alone does not explain the shopper’s motive. No support-email receipt is recorded for this order.

Gemini · operator test previewOrder Cancellation Update

Hello, We are writing to confirm that order #1001 for The Collection Snowboard: Liquid has been cancelled and a refund has been issued. Thank you.

Response context

This email draft is generated from Shopify test-order evidence showing that the order was cancelled and refunded. Since customer consent is unknown and this is an operator test preview, no actual customer contact or email delivery is claimed.

Customer consent status is unknown, and the exact motive for cancellation beyond the Shopify reason 'CUSTOMER' is not specified.

Generated 10 Oct, 02:06:21 · Baku

Resend accepted this operator test preview. Inbox delivery has not been verified. No customer email was sent.

View source record

{
  "reference": "#1001",
  "customerId": "10717960077559",
  "participantId": null,
  "test": true,
  "products": [
    {
      "title": "The Collection Snowboard: Liquid",
      "quantity": 1
    }
  ],
  "amount": "749.95",
  "currency": "USD",
  "status": "REFUNDED",
  "cancelled": true,
  "cancelReason": "CUSTOMER",
  "updatedAt": "2026-10-09T09:10:17Z",
  "events": [
    {
      "kind": "order_created",
      "at": "2026-10-09T09:09:01Z",
      "summary": "Order #1001 created."
    },
    {
      "kind": "order_paid",
      "at": "2026-10-09T09:09:02Z",
      "summary": "Shopify confirms a successful test payment transaction."
    },
    {
      "kind": "refund_issued",
      "at": "2026-10-09T09:10:16Z",
      "summary": "A test refund was recorded by Shopify."
    },
    {
      "kind": "order_cancelled",
      "at": "2026-10-09T09:10:17Z",
      "summary": "Order cancelled. Shopify reason: CUSTOMER."
    }
  ],
  "source": "Shopify Admin API",
  "synthetic": false
}

CONNECTION COVERAGE

Show the evidence.
Leave the unknowns open.

An unconnected event is not an abandoned journey. New browsing and cart activity need a storefront collector; email delivery needs its own verified workflow.

Orders & cancellations: Saved records · live connection pending
Product browsing: Not connected · no events invented
Cart activity: Not connected · no events invented
Cancellation email: Owner trial only · local agent · 2 accepted receipt(s)

Your customer profile.

What actually happened.

The Collection Snowboard: Oxygen × 1

Observed timeline

A cancellation deserves context.

Selling Plans Ski Wax × 1

Observed timeline

A cancellation deserves context.

The Collection Snowboard: Liquid × 1

Observed timeline

A completed order needs no recovery.

The Collection Snowboard: Liquid × 1

Observed timeline

A cancellation deserves context.

Show the evidence.Leave the unknowns open.

Show the evidence.
Leave the unknowns open.